Your Privacy Matters to Us
We protect your personal information and outline your rights clearly.
Our Commitment to Privacy
At nexaliravion, your privacy and the integrity of your personal data are our top priorities. We are committed to maintaining a transparent approach and upholding Australian privacy standards.
This policy explains how we collect, use, and safeguard your personal data whenever you interact with our services or website.
How Information Is Collected
We collect information directly from you and automatically through our website, always aiming to limit collection to what is necessary for service.
Direct Information You Provide
- • Contact details submitted during your enquiry
- • Feedback messages sent to our team
- • Information given during phone consultations
- • Details provided in feedback forms
- • Voluntary participation in surveys
Automatically Collected Data
- • IP addresses gathered during site visits
- • Device and browser details for security
- • Interaction logs for user experience
- • Cookies and tracking for website functionality
- • Session duration and navigation behaviour
How We Use Your Data
To provide, support, and improve our services, respond to your requests, and safeguard your privacy rights.
- • Responding to client enquiries and requests
- • Improving website experience and content
- • Managing and monitoring service usage
- • Customising communication as needed
- • Detecting and preventing fraudulent activity
- • Complying with legal obligations
- • Supporting internal analytics and research
Our Promise: We never sell your information and protect it with robust security standards.
Data Sharing Practices
We share personal data only with trusted service providers or when required by law. All parties act under strict agreements.
Third-Party Providers
Suppliers receiving data help us maintain core services, hosting, and communication; access is limited and monitored.
Legal Requirements
If required for investigation or compliance, we may share information with authorities.
Anonymous Site Statistics
Aggregated data is used for research and reporting without identifying users.
Your Privacy Rights
Australian law grants you certain rights regarding your personal data, outlined below.
- • Right to access all personal data held about you
- • Right to request correction of any inaccuracy
- • Right to request removal of your data
- • Right to request personal data portability
- • Right to object to specific processing activities
- • Right to request restrictions on processing
You may contact us to exercise your rights or with any privacy-related concerns.
Data Security Measures
We safeguard your information using a combination of technical and organisational controls at all times.
Technical Safeguards
- • Secure data encryption during transmission
- • Firewalls and network protection systems
- • Regular system security updates
- • Access controls for servers
Organisational Measures
- • Staff confidentiality agreements in place
- • Ongoing privacy and security training
- • Strict access and use protocols
- • Annual audits of data handling
How Long We Keep Data
Personal data is kept only as long as necessary to provide services and as legally required.
- • Your account or enquiry records are retained securely.
- • Any financial notes are held for support only.
- • Correspondence is stored to respond to you effectively.
- • Transactional details are kept limited and confidential.
- • Email preferences are respected and can be changed.
We remove information once retention obligations end.
Overseas Transfers of Data
If we transfer data outside Australia, safeguards are used to maintain protection in accordance with laws.
- • Approved standard contractual clauses
- • Assessment of recipient country laws
- • Limiting transfers to essential services
- • Transparency for affected users
About Cookies and Tracking
Cookies help us analyse website traffic and improve the user experience. You can manage cookies in your browser settings.
Cookie Types Used
- • Required for core website operation and security
- • Help us measure site performance and usage
- • Support your preferred site settings
- • Enhance features based on your usage
You may disable non-essential cookies but some functions may be affected.
Updates to This Policy
This policy may change to reflect legal or service updates. Changes will be made available on our website.
- • Policy change notice posted on website
- • Email notification if applicable
- • Date of revision displayed clearly
- • Accessible updated version anytime
Your continued use means acceptance of any changes.
Contact Us About Privacy
Questions about this policy or your information may be directed to our team by email or phone.
nexaliravion
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61.7.7562.7761
Email: content@nexaliravion.com
Policy last updated October 6, 2025
Effective from October 6, 2025